BOOKING POLICY

Respecting Your Time

Our therapists' time is as valuable as yours. Please review our booking and cancellation terms below to ensure a smooth, relaxing experience for everyone.

POLICY HIGHLIGHTS

Core Cancellation Terms

Deposit

Our booking deposit secures your exclusive appointment time when you book online. Booking deposits may be held as a fee to compensate our therapists' time should you cancel or reschedule last minute or no-show on the day.

48-Hour Notice

Appointments may be cancelled or rescheduled up to 48 hours prior to the booking start time without forfeit of booking deposit, HOWEVER refunds of deposits incur a 2% surcharge to compensate transaction fees incurred by the business.

Phone Contact Only

Please DO NOT reach out via social media to make changes to your booking. To reschedule or cancel, contact us by phone only on: +61413298930.

Unexpected Changes

What if I’m running late?

We understand that delays are sometimes incurred in our day. If you are running late, please contact the clinic straight away by phone only on +61413298930. For most delays of less than 15mins, you will be able to enjoy the full length of your booking time. For delays longer than 15mins you may have a reduced treatment time so as not to impact the timings of other bookings that day.

What if I am sick or someone that I care for is sick?

We absolutely want you to prioritise your health and that of your family. We also do not want to pass any germs on to our staff and appreciate you letting us know if you are unwell. If your booking can be filled by someone else, then you will not incur any cancellation fees, however late notice can result in a $29 fee being placed on your account. Please advise the clinic if you are feeling unwell as soon as possible.

What if I am called into work?

The nature of our work can change week to week, and we understand that making a booking in advance may impact your upcoming roster. Please advise the clinic as soon as you are aware of any clash in your calendar, however if this is within 48hrs of your booking, you will be required to pay the $29 fee, unless another client can take your place. Rescheduling to another time or another day may be better than cancelling altogether.

We acknowledge the Gubbi Gubbi people as the traditional owners of the land and waters upon which we operate and we celebrate the enduring cultures and connections of Indigenous peoples.

We pay our respects to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.